Clinic Etiquette & Policies
Our policies are designed to honour your time, support your comfort and uphold the level of care we deliver.
Respect for Time
We deeply value your time and we are grateful that you value ours. To provide every client with the care and attention they deserve, we’ve implemented the following policies to ensure a seamless and respectful experience for everyone involved.
We kindly ask for a minimum of 48 hours notice if you need to cancel or reschedule your appointment.
As we allocate time specifically for you and roster our team accordingly, any changes or cancellations made within 48 hours of your booking will result in forfeiting your deposit for applicable treatments.
We understand that unexpected things can happen, bu this policy ensures we can continue to support our highly qualified staff and provide the best care to all of our patients.
Thank you for your understanding and respecting our time.
Laser Hair Removal cancellation policy
Due to the clinical time and preparation required for laser appointments, a 50% cancellation fee applies for any laser hair removal bookings that are cancelled or rescheduled within 48 hours of the scheduled appointment. This fee will be charged to the card on file. If you cancel or reschedule more than 48 hours before your appointment, no cancellation fee applies, and your deposit or payment may be retained as a clinic credit for rebooking.
Appointment Etiquette
To preserve a serene and attentive atmosphere for every client, we kindly request that you attend your appointment unaccompanied. This allows our team to focus fully on your service and ensures a calm environment for all.
Additionally, for the health and safety of everyone within our clinic, children are not permitted on the premises. We sincerely appreciate your understanding and cooperation in helping us maintain these standards here at Rejuved.
Right to Refuse Treatment
Your safety is always our top priority. Our team and medical practitioners may, at their discretion, decline treatment if it’s not the right fit for you.
We’re here to provide a caring, respectful and truly luxurious experience, always putting your well-being at the centre of our focus
Consultation Fee
To secure your appointment, a non-refundable consultation fee is always required. This fee is redeemable toward your treatment, should it be deemed clinically appropriate by your practitioner on the day. Late arrivals of more than 7-10 minutes without prior notice may result in the forfeiture of the consultation fee and a rescheduled appointment.
Service Credits & Expiry
To ensure the sustainability of our clinic and the accuracy of our financial records, all deposits held as "Service Credits" (issued due to cancellations made with more than 48 hours' notice) are subject to a 24-month validity period from the date of the original cancelled appointment. It is the client’s responsibility to redeem these credits within this timeframe; any credits not utilised within 24 months will be automatically retired from our system and cannot be reinstated or exchanged for cash. Credits may be used toward any in-clinic treatment or professional skincare product purchase.
Treatment Packs
Treatment packs are available for selected skin and laser treatments and are purchased directly with our team, in clinic, by phone or by email.
Packs are paid in full at the time of purchase and are valid for 12 months from the date of purchase. They are for the purchasing client only, cannot be transferred, shared or exchanged for cash, and cannot be combined with any other offer, promotion or discount.
Each pack covers the treatment and area stated at purchase; additional areas or add-ons are charged at the standard rate. All pack treatments are subject to clinical suitability. If your clinician determines a treatment is no longer appropriate for you, the value of your unused sessions will be held as a clinic credit.
Our 48-hour cancellation policy applies to pack sessions. If a session is cancelled or changed with less than 48 hours’ notice, or missed, $100 will be deducted from the remaining value of your pack. Laser hair reduction sessions remain subject to our laser cancellation policy.
Change-of-mind refunds are not offered on packs.
