Rejuved Shop Policies

Our policies are designed to honour your time, support your comfort and uphold the level of care we deliver.

Shipping, Returns & Exchanges

At Rejuved, we take great care in curating our retail offering and want you to love every product you purchase. Please read our policy carefully before completing your order.

Shipping

We offer shipping Australia-wide on all retail orders placed through our online store.

  • Standard shipping: 3–7 business days

  • Express shipping: 1–3 business days

  • Free standard shipping on orders over $99

  • Orders are dispatched within 1–2 business days of payment being received

  • Once your order has been dispatched you will receive a tracking number via email

  • We are not responsible for delays caused by Australia Post or courier services once your order has left our clinic

Please ensure your delivery address is correct at the time of ordering. Rejuved is not responsible for orders delivered to an incorrect address provided by the customer.

Close-up of a round wooden surface with a faint 'R' logo etched into it, illuminated by a strip of warm light along the edge.

Returns & Exchanges

We want you to be completely happy with your purchase. If something isn't right, please reach out to our team within 14 days of receiving your order.

We accept returns or exchanges if:

  • The product is faulty, damaged or incorrectly sent

  • The product is unopened, unused and in its original packaging

  • You contact us within 14 days of receiving your order

We are unable to accept returns or exchanges if:

  • The product has been opened or used — for hygiene reasons we cannot accept returns on opened skincare products

  • More than 14 days have passed since delivery

  • The product was purchased on sale or as part of a promotional bundle

  • The product is a gift voucher — gift vouchers are non-refundable and non-transferable

A young woman with long blonde hair, smiling, resting her head on her hand, sitting at a white desk against a plain white background.

How to request a Return or Exchange

  • Email us at hello@rejuved.com.au within 14 days of receiving your order

  • Include your order number, the product name and the reason for your return

  • Our team will respond within 2 business days with next steps

  • If your return is approved, please send the product back in its original packaging — return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent

We recommend using tracked postage for returns as Rejuved cannot be held responsible for items lost in transit.

Person wearing beige knit sweater and brown sandals, holding a white shopping bag with the word 'REJUVED' printed on it, standing near a marble counter.

Faulty or Damaged Products

If your product arrives damaged or faulty please contact us immediately at hello@rejuved.com.au with a photo of the damage and your order details. We will arrange a replacement or full refund at no cost to you.

In-Clinic Purchases

For products purchased in clinic, the same 14-day return policy applies for faulty or incorrectly provided items. We are unable to accept returns on opened or used products purchased in clinic.

A beige sofa with a textured pillow inside a living room, near a window with sheer white curtains, and a coffee table with a rounded base in the foreground.

If you have any questions about our policies, please feel free to reach out anytime.

contact us
contact us